We understand and respect the importance of your privacy and we are committed to safeguarding your personal information in accordance with the General Data Protection Regulation (2018).
In providing our B&B service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected using digital services such as our website, electronic payment systems, email or any future form of digital service that may evolve.
What information will we collect?
We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history.
We may also collect personally identifiable information relating to you or other members of your party (including name, contact/address details, telephone number and email address); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile
We may collect special requirements such as those relating to any disability or medical condition which may affect the chosen booking arrangements such as dietary restrictions.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect this information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as:
When you complete a contact form
When book and purchase accommodation or a service from or through us
When you subscribe to our newsletter
When you send an email
When you complete a survey or enter a competition with us.
Why do we collect this information?
We collect such non-personal and personal information for the following purposes:
- To provide and operate the services;
- To provide our visitors with ongoing customer assistance;
- To be able to contact our visitors with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
What will we do with it?
Our company is hosted on the Wix.com platform. Wix.com which provides us with the online platform that allows us to sell our B&B services to you. Your data may be stored throughWix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Stripe, Discover and Paypal. PCI-DSS requirements help ensure the secure handling of credit card information by us and our service providers.
How do we communicate with you?
We may contact you with information about special offers, future marketing purposes, your booking, to collect fees or monies owed, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you in compliance with applicable national laws and any agreement with may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
Can you withdraw your consent?
If you would like to delete any personal information we have about you, please contact us at firstname.lastname@example.org or send us mail to: La Vecchia Casa di Barbara Cutts, Via Limiti di Sotto 14, Palombaro, Chieti, Italy 66010
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Please be aware that you also have a responsibility to ensure that any email you send to us is within the bounds of the law.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
We do not monitor and/or record your telephone calls.